Job Description & Salary Range
UC Title: Access/ Senior Access Representative
Position Number: 10008116
Reports to: Patient Access Services Mgr 1
Working Title: Access/ Senior Access Representative
Cost Center: Patient Access Center (8571)
Bargaining Unit: EX
FLSA: Nonexempt
Job Code: 9098
Date Created: 09/17/2019
Shift: Day Shift
Hours: 40.00
Position Summary:
The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff
Salary Range:
This position may be filled as a Access Rep or a SR Access Rep
Rate Minimum $19.30 Maximum $26.09
Required Qualifications:
Ability to establish and maintain effective working relationships across the HealthSystem
Ability to maintain a work pace appropriate to the workload
Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated knowledge of medical terminology
Excellent written and verbal communication skills in English
Minimum 6 months experience working in a customer service position plus 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)
Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting (SR Access Rep)
Must demonstrate customer service skills appropriate to the job
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications:
Bilingual skills in English and Spanish and/or Vietnamese
Demonstrated experience working with a patient registration software system
Knowledge of University and medical center organizations, policies, procedures and forms
Physical, Mental & Environmental Demands:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
