Career Opportunities

Job Description & Salary Range

UC Title:                                       Biller IV

Position Number:                      10007254

Reports to:                                  Customer Service Supervisor

Working Title:                             Biller IV

Cost Center:                               Shared Business Office (8551)

Bargaining Unit:                        EX

FLSA:                                            Nonexempt

Job Code:                                    4662

Date Created:                             04/23/2018

Shift:                                              Day Shift

Hours:                                          40.00

Position Summary: 

The Biller IV Customer Service Rep is the advanced level in this series and capable of working with the most complex accounts and transactions within Single Billing Office, which includes physician and hospital receivables. Serves as a resource to other staff dealing with difficult accounts and needing help with troubleshooting. The Customer Service Rep will respond to questions from patients, physicians, payers and others regarding the status of accounts. Acts as a liaison between the Single Billing Office, hospital departments, physician offices and vendors. The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

Salary Range: 

Rate    Minimum  $24.70   Midpoint  $27.70   Maximum  $30.71

Required Qualifications:

Ability to facilitate cash collection on patient accounts

Ability to maintain a work pace appropriate to the workload

Ability to resolve routine and non-routine errors independently  and to assist others in problem solving

Advanced knowledge of a variety of non-governmental and governmental payers

Advanced knowledge of revenue cycle processes gained from previous related work experience in a healthcare setting

Analytical Skills required to research and explain patient balances

Bilingual in English and Spanish

Demonstrated experience or knowledge of hospital and physician receivables

Excellent communication skills to effectively interact with PFS staff, PBG Staff and standalone physician billing offices, leaders of the organization, payers, patients and their families and the external community

Good math skills to accurately perform a variety of calculations related to patient accounting

Must demonstrate customer service skills appropriate to the job

Must have excellent computer skills

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Skilled at using computerized systems and applications to maintain/update patient accounting information

Preferred Qualifications:

Knowledge of University and medical center organizations, policies, procedures and forms

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.